- You will be responsible for answering customer inquiries via phone, email, chat, or other communication channels.
- You will help customers troubleshoot technical issues with the company’s products or services, and escalate issues to appropriate teams when necessary.
- You will process customer orders, including payment processing.
- You will be responsible for addressing customer complaints and resolving issues in a timely and satisfactory manner.
- You will provide customers with information about the company’s products and services, including pricing, features, and benefits.
- You will update customer records with accurate and up-to-date information.
- You will work closely with other teams, including sales, marketing, and technical support, to ensure customer satisfaction.
- Excellent communication skills in English, both verbal and written
- Customer support representatives must have strong problem-solving skills to identify and resolve customer issues quickly and effectively.
- Customer support representatives should have a basic understanding of technology and the ability to troubleshoot technical issues.
Telecommunication / ISP
Client Services & Customer Support
Second Shift (Afternoon)
Westridge, Rawalpindi, Pakistan
Less than 1 Year
Apr 30, 2023
Mar 29, 2023
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